Refund Abuse

  • Overview

    Learn how to test your refund abuse integration by simulating specific recommendation responses, ensuring your system correctly handles Ravelin's recommendations before going live.

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  • Requesting Recommendations

    Learn how to request refund abuse recommendations at key points during the customer journey to assess the legitimacy of refund claims and prevent policy abuse and fraud.

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  • Testing Your Integration

    A guide on how to test your refund abuse integration.

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  • Manual Reviews

    Learn how to do manual reviews for refund abuse to label high-risk behaviors, enhance rule accuracy, and improve model optimization. Understand best practices for reviewing customers and the impact of accurate labeling on fraud detection.

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