Chargeback (Deprecated)

This endpoint is deprecated. Send chargeback details in a Dispute Request.

POST /v2/chargeback

A chargeback happens when a customer disputes a payment on their credit card account. Communicate this event to Ravelin using the chargeback endpoint. This is a mandatory component of all integrations. Our ability to predict fraud comes from our understanding of previous examples of fraudulent behaviour.

Most PSPs will associate two IDs with every chargeback: a unique identifier for the chargeback itself, and the identifier for the original transaction that is being disputed. It is the latter that must be sent in the gatewayReference field, and it should correspond to a previously sent transaction.

For PSPs that associate chargebacks via the Merchant transaction ID, such as Computop, the transactionId can be specified in lieu of the gatewayReference.

If only the original order ID is known, Ravelin will guess that the first successful auth, capture, or auth_capture transaction is the charge being disputed.

If no transaction with a matching orderId, gatewayReference or transactionId is found, this chargeback is ignored.

timestamp integer
required

The time at which this data payload was valid. When sending events in realtime, this will usually be 'now'. This is used to merge data that arrives out-of-order.

A unix timestamp preferably as an integer count of milliseconds since 1970-01-01T00:00 UTC (nanoseconds are also accepted).

chargeback object
required

The chargeback coming from a fraudulent claim filed with the cardholder's issuer.

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eventType string
optional

An eventType should identify what event in your system triggered this API call.

Pattern: ^[a-zA-Z0-9][a-zA-Z0-9-_]*$
orderId string
optional

The ID of the order the chargeback originated from. When provided instead of gatewayReference and transactionId, Ravelin will set the gatewayReference and transactionId to that of the first successful transaction of the order.

customerId string
optional

The ID of the customer this chargeback originated from. Ravelin will look this up from the referenced order or transaction.

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